Order Related FAQS
Where am I able to ship to?
We can ship to virtually any address in the continental U.S., except P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
How fast will my order ship?
Your order will ship as quickly as possible. Orders will typically ship within 1-3 business days. Shipping time frames are subject to change during holidays, due to weather exceptions, and during peak season.
Can I cancel or make changes to my order?
Our goal is to process your order as quickly as possible, and because of that, it is unlikely that we will be able to make any edits or adjustments to your order once it’s been submitted. This includes ordered items, modifying sizes or patterns, canceling orders, and changing the shipping address. Returns can be requested online through our returns portal.
How will my order ship?
We ship all orders from our Oelwein, Iowa address using UPS/UPS SurePost. As soon as your order leaves our facility, an email with a link to your tracking information will be sent. Sometimes our automated emails will filter to your Spam, Junk, or Promotional folder. Please check there if you do not see your confirmation email in your inbox, as that’s typically a good indicator of what inbox your tracking information will filter to. We currently cannot accept P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. ScentLok Technologies cannot guarantee delivery times once your package leaves our warehouse. Delays are possible with the carrier during transit.
5-7 Business days / Free Standard Shipping
In-stock orders generally ship within 1-3 days. Once in transit shipments normally take around 5-7 business days to arrive. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.
2 Business days
In-stock orders placed by 1:00 pm EST (Monday – Friday) are guaranteed same-day shipment. Your order will arrive in 2 business days by the end of the second business day. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.
1 Business day
In-stock orders placed by 1:00 pm EST (Monday – Friday) are guaranteed same-day shipment. Your order will arrive by the end of the next business day. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.
I only received part of my order, where is the other part?
Occasionally we will ship orders in multiple shipments. You will receive a link to your tracking information, and will be able to track both shipments. This typically happens when an OZ Combo is ordered due to the size of the item. If you’re missing an item, please reach out to us at [email protected] so that we can look into this for you.
Where is my order and how do I track it?
ScentLok Technologies will send a tracking email you can use to track your package while in transit. If you haven’t received your tracking information, please check your Spam, Junk, or Promotional folder. If you were logged into your account you can also track your order’s status via your account.
My package says delivered but I can't find it, what do I do?
Before reaching out, ask the other members or your household and any neighbors close by. If it still hasn’t shown up, contact the local carrier who delivered and ask where they put the package, and who dropped it off. The carrier will have the most up-to-date information, and in most cases the package is usually found. If you’re still unable to locate your package after contacting the carrier, please contact us at [email protected] and we will help you resolve the issue as quickly as possible.
Do you ship to Canada?
Do you ship internationally?
Does ScentLok offer a military discount?
Can I use multiple discount codes?
Can I use multiple credit cards on an order?
Can I use multiple Scentlok digital gift cards on an order?
RETURNS RELATED FAQS
How do I process my return?
Gear must be new, unworn, and returned within 60 days of the original purchase date. Please go to our return portal HERE and fill out the form to create a Return Authorization.
To request your return you will need both the Customer PO from your original sales confirmation email (or packing slip) and the email address tied to the order.
**Make sure to keep your tracking number until your return is complete**
Please keep in mind that during peak seasons returns and exchanges can take up to 4 weeks to complete once we receive your product.
Where do I send my return?
Once you have completed the Return Authorization process outlined above, you will be given the Return/Exchange shipping address. Please do not send any returns or exchanges to our Muskegon office unless instructed to do so by our Customer Service team.
Can I exchange an item for a different size/pattern/model?
We do not currently have an exchange policy. You will need to return the item for a refund and then reorder in the correct size. All returns must have an RMA number associated with them before shipping back. We ask that you pay to return the item to our facility. If your reorder does not meet our free shipping minimum we will provide you with a free standard shipping code.
I received a gift, but it doesn't fit. What are my options?
In many cases you can ask the person that gave you the gift to help you return the item and reorder in the correct size or a different pattern. If you’re not able to do this, contact our customer service department. We will assist you in setting up a return for the retail value of the item in the form of a digital gift card for use on our website.
The return portal won't accept my order information, what do I do?
I used points on my order, how do refunds work?
GarmeNt Care
How do I take care of my garments?
Please refer to our garment care section of the website to learn how to properly take care of your garments HERE.
Can I wash my ScentLok suit?
Should I use scent cover products & sprays on my ScentLok suit?
How should I store my ScentLok suit?
Can I use the same dryer I use for my everyday clothes to reactivate my Scentlok suite?
How do I care for my Reactor Vest?
Ozone Questions
Do you have copies of the OZ Manuals to download or print?
Nfuse Ozone Sprayer manual here.
OZ RADIAL EZ manual here.
OZ RADIAL NANO manual here.
OZ100 manual here.
OZ Power Bank manual here.
OZ20HD Vehicle Deodorizer manual here.
OZ Renew + Clean Chamber Bag Combo manual here.
OZ Renew + Gear Chamber Combo manual here.
OZ Rolling Chamber + OZ500 manual here.
OZ 500 manual here.
OZ20B manual here.
How long should I run the OZ Rolling Chamber + OZ500 Combo to reactivate my gear?
How long does the OZ RadialEZ and OZ Radial Nano take to charge?
How long will the OZ units run when turned on?
Product Related FAQs
How important are the gloves to the ScentLok system?
Gloves are ideal for not leaving scent when on the way to and from the stand, handling decoys and equipment or when touching brush or limbs.
How long will my ScentLok suit last?
How will I know when it is time to reactivate my ScentLok suit?
I’ve heard that the headcover is the most important part of the suit. Can I wear only the headcover and effectively control my scent?
What is the temperature rating of your clothing?
I’ve heard it takes over 900° to reactivate a ScentLok suit, is that true?
I am having trouble finding my kisser button and shooting with the head cover on, what should I do?
What do I do if I am being winded in ScentLok clothing?
What happens if it rains when I’m wearing ScentLok products?
I’ve heard trained dogs can find people in ScentLok suits. If that is true, how can it work on whitetails?
Warranty/Guarantee
Does ScentLok have an apparel warranty?
Please see our lifetime apparel warranty information here.
Is there a warranty on the OZ products?
Brand Ambassador Program
I'm interested in sponsorship, do you have a Pro-Staff program?
We do have a Brand Ambassador program! The ScentLok brand ambassador program is comprised of ScentLok Pro-Staffers who create, promote and engage in socially driven content regarding all things ScentLok. Our brand ambassadors assist us in growing awareness of the ScentLok brand as well as promote products, practices & technologies to the world via social media.
The first step is to fill out an application, which you can find here:
Once your application is submitted you should hear back within approximately 2-4 weeks via Facebook messenger. Thank you for your interest and good luck!
Guides and Outfitters
Do you have a guide and outfitter program?
Miscellaneous
I can't log into my account?
Please go to the top right of the website where you will see Sign In / Sign Up. If you click on Sign In and then select Forgot Your Password? it will send the email address you signed up with a password reset email. If issues still persist please contact our customer service team at [email protected].
Can I purchase a gift card?
Absolutely! You can purchase a digital gift card directly from our webstore HERE.